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Accent Conseil
ACCENT CONSEIL

MANAGE CONFLICT EFFECTIVELY
We have all experienced situations in the workplace where people with different goals and needs have clashed, leading to animosity and wasted time.
The fact that conflict exists, however, is not necessarily a bad thing if managed correctly, and this training will give you the tools to recognise, evaluate, defuse, resolve and even learn from conflict
PROGRAM
Module 1: Welcome and overview of the training
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Defining what, exactly, conflict is
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Analyse the impacts of conflict
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What is conflict management
Module 2: Different arenas of conflict
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Superior – Subordinate
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Peer – Peer
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Group – Group
Module 3: Different causes of conflict
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Different perceptions
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Pressure on resources
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Different personal values
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Contradictory styles (and quizzes of personal style)
Conclusion: Review of the day
30’ Pre-course e-learning + one day classroom training (8hrs)
Module 4: Different methods to manage conflict
Preventive measures:
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Clarification of expectations and objectives
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Recognising warning signals
As it happens:
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Take action - when / how / who
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Be emotionally intelligent – empathy / decisive
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Adapt conflict management style
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Communication
Post Conflict:
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Review causes and results of actions
For more information on this training, please contact us.