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Accent Conseil
ACCENT CONSEIL
MANAGE CONFLICT EFFECTIVELY
We have all experienced situations in the workplace where people with different goals and needs have clashed, leading to animosity and wasted time.
The fact that conflict exists, however, is not necessarily a bad thing if managed correctly, and this training will give you the tools to recognise, evaluate, defuse, resolve and even learn from conflict
OBJECTIVE
To define common sources of conflict, the usual outcomes they generate and some coping mechanisms to deal with them
TARGETED SKILLS
Be able to analyse the different types of conflict they are confronted with and then apply the appropriate action
PARTICIPANT PROFILE
Be able to analyse the different types of conflict they are confronted with and then apply the appropriate action
PRE-REQUIREMENTS
No specific pre-requirements
CUSTOMISATION
Participants will provide workplace examples to analyse
EVALUATION
Of the trainee:
- Quizzes during and after the training day
Of the training:
- Post training survey
TRAINING METHODS
Pre-course work, Case studies worked on in groups, interactive exchage of experiences
SUPPORT MATERIALS
Digital presentations, videos, written and / or digital hand-outs
PROGRAM
Module 1: Welcome and overview of the training
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Defining what, exactly, conflict is
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Analyse the impacts of conflict
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What is conflict management
Module 2: Different arenas of conflict
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Superior – Subordinate
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Peer – Peer
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Group – Group
Module 3: Different causes of conflict
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Different perceptions
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Pressure on resources
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Different personal values
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Contradictory styles (and quizzes of personal style)
Conclusion: Review of the day
30’ Pre-course e-learning + one day classroom training (8hrs)
Module 4: Different methods to manage conflict
Preventive measures:
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Clarification of expectations and objectives
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Recognising warning signals
As it happens:
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Take action - when / how / who
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Be emotionally intelligent – empathy / decisive
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Adapt conflict management style
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Communication
Post Conflict:
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Review causes and results of actions
For more information on this training, please contact us.