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Accent Conseil

ACCENT CONSEIL

MANAGE CONFLICT EFFECTIVELY

We have all experienced situations in the workplace where people with different goals and needs have clashed, leading to animosity and wasted time.

 

The fact that conflict exists, however, is not necessarily a bad thing if managed correctly, and this training will give you the tools to recognise, evaluate, defuse, resolve and even learn from conflict

OBJECTIVE

To define common sources of conflict, the usual outcomes they generate and some coping mechanisms to deal with them

TARGETED SKILLS

Be able to analyse the different types of conflict they are confronted with and then apply the appropriate action

PARTICIPANT PROFILE

Be able to analyse the different types of conflict they are confronted with and then apply the appropriate action

PRE-REQUIREMENTS

 

No specific pre-requirements

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CUSTOMISATION

Participants will provide workplace examples to analyse

EVALUATION

Of the trainee:

- Quizzes during and after the training day

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Of the training:

- Post training survey

TRAINING METHODS

 Pre-course work, Case studies worked on in groups, interactive exchage of experiences

SUPPORT MATERIALS

Digital presentations, videos,  written and / or digital hand-outs

PROGRAM

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Module 1:  Welcome and overview of the training

  • Defining what, exactly, conflict is

  • Analyse the impacts of conflict

  • What is conflict management

 

Module 2: Different arenas of conflict 

  • Superior – Subordinate

  • Peer – Peer

  • Group – Group

 

Module 3:  Different causes of conflict

  • Different perceptions

  • Pressure on resources

  • Different personal values

  • Contradictory styles (and quizzes of personal style)

 

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Conclusion:         Review of the day

30’ Pre-course e-learning + one day classroom training (8hrs)   

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Module 4:  Different methods to manage conflict

 

Preventive measures:

 

  • Clarification of expectations and objectives

  • Recognising warning signals

 

As it happens:

  • Take action -  when / how / who

  • Be emotionally intelligent – empathy / decisive

  • Adapt conflict management style 

  • Communication

 

Post Conflict:

  • Review causes and results of actions

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For more information on this training, please contact us.